Introduction
Terrain Intelligence, LLC d/b/a Terrain ROI Intelligence ("Terrain," "we," "us," or "our") operates the website https://www.terrainroiintelligence.com and related services, including the Terrain ROI Intelligence Platform (the "Service").
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our Service, or otherwise interact with us. Your access to and use of our website and Service constitutes your acceptance of this Privacy Policy.
Information We Collect
Non-Personally Identifiable Information
When you visit our website, we automatically collect certain non-personally identifiable information through cookies and similar tracking technologies, including:
- Browser type and version
- Operating system
- IP address (anonymized where required by law)
- Pages visited and time spent on pages
- Referring URLs and search terms
- Device type and screen resolution
We use Google Analytics 4 (GA4) and PostHog for web analytics. These tools process anonymized usage data to help us understand how visitors interact with our website. Analytics tracking is only activated after you provide consent via our cookie banner.
Personally Identifiable Information
We collect personally identifiable information that you voluntarily provide, including when you:
- Create an account or subscribe to our Service
- Fill out a contact or pricing form
- Subscribe to our newsletter
- Contact our sales or support teams
This information may include your name, business email address, company name, phone number, and payment information.
Customer Data
When you use our Service, you may connect cloud accounts (AWS, Azure, GCP, Snowflake, Databricks) that provide billing and usage data ("Customer Data"). We process Customer Data solely to deliver the Service. Customer Data is handled in accordance with your subscription agreement and this Privacy Policy.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related communications
- Send marketing communications (with your consent)
- Analyze website usage and optimize user experience
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
Third-Party Sharing
We may share your information with:
- Service providers — Companies that help us operate the Service, including cloud infrastructure providers, payment processors (Paddle), and analytics platforms (Google, PostHog)
- Business partners — Partners who assist with marketing and distribution, subject to confidentiality agreements
- Legal requirements — When required by law, subpoena, or court order, or to protect our rights, property, or safety
- Business transfers — In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Location & Security
Your personal information may be stored in or accessed from the United States and other countries where our service providers operate. We implement industry-standard technical, administrative, and physical safeguards to protect your data, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service to you. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
GDPR Rights (European Union)
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Right of access — Request a copy of the personal data we hold about you
- Right to rectification — Request correction of inaccurate personal data
- Right to erasure — Request deletion of your personal data
- Right to restrict processing — Request that we limit how we use your data
- Right to data portability — Receive your data in a structured, commonly used format
- Right to object — Object to processing of your data for certain purposes
- Right to lodge a complaint — File a complaint with your local data protection authority
To exercise these rights, contact us at privacy@terrainroiintelligence.com.
CCPA (California Residents)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information
- The right to non-discrimination for exercising your privacy rights
Categories of personal information we may collect include identifiers (name, email, IP address), commercial information (subscription data, payment history), and inferences drawn from usage data.
We do not sell personal information of consumers.
Opting Out
You can opt out of our communications in the following ways:
- Marketing emails — Click the "unsubscribe" link in any marketing email
- Analytics cookies — Use the cookie consent banner to decline analytics cookies, or clear your browser cookies
- Account deletion — Contact us at privacy@terrainroiintelligence.com to request deletion of your account and associated data
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Terrain Intelligence, LLC
27901 Pine Drive
Evergreen, CO 80439
privacy@terrainroiintelligence.com